Terms & Conditions
Payment Policy
100% of the first night will be charged any time after booking
A credit card number is required to confirm a booking when the secure online booking program is not used. VISA and Mastercard
are accepted. All payments are taken on of arrival. These details do not apply to Air BnB customers.
Cancellation Policy
Bookings cancelled within 60 days of arrival will incur a cancellation fee of 50% of the cost of the booking. If the booking is cancelled less than 72 hours brfore arrival or in the event of a no-show, a 100% cancellation fee will be taken. We will of course be understanding of circumstances beyond your control and ask that you give us the courtesy of notice of cancellation as soon as possible.
We highly recommend travel insurance. Cancellation Policy does not apply to Air BnB Customers. Air BnB have their own Policy.
Child Policy
Children in Retreat Only.No Children in Aoraki, Pukaki or Ohau Rooms
Other
Check in is normally after 15.00 hrs and before !8.00 hrs. Please contact us if you will be arriving at much later times.
© Raceway Holdings t/a Heartland Lodge - proudly New Zealand owned - Admin
